Challenge

In the ever-evolving landscape of healthcare, efficient internal communication and organized information management are critical. Our client, a leading medical institution, faced challenges with its internal communication systems. 

Employees were burdened with navigating over 40 separate websites to find crucial information, leading to inefficiencies and communication breakdowns. The need for a cohesive platform was evident, one that could simplify access to essential information and tools to ultimately streamline operations and empower employees to perform their daily tasks more effectively. 

Our client envisioned a solution that would not only enhance internal communications but also provide a unified system to better support its workforce.

Outcome

To improve our client’s internal communications, MERGE began by developing an in-depth audit of existing sites and content, uncovering the complexities of the current system. This step was crucial in understanding the unique needs and challenges faced by our client’s employees.

Through a series of employee interviews, usability surveys, workshops, and prioritization exercises, MERGE gathered valuable insights that would help develop a user-centric portal that would cater to the diverse needs of our client’s staff.

As a result of MERGE’s recommendations, "The Hub," was developed. This modern and user-friendly intranet seamlessly consolidated the multitude of websites into a single, unified portal.

 

Powered by Sitecore, "The Hub" was meticulously branded to resonate with our client’s identity and designed with scalability in mind, ensuring that it could evolve alongside the organization's continually changing needs.

Key features of "The Hub" include:

Centralized Information Access: A one-stop shop for all internal news, updates, and documentation.

Secure Employee Access: Providing a secure gateway for staff, employees, and providers to access essential information.

Mobile-Friendly Design: Ensuring accessibility across devices, empowering employees to stay connected on the go.

Results

"The Hub" introduced significant improvements to the client by enhancing communication and boosting operational efficiency. Staff can now enjoy a cohesive experience, eliminating the frustration of navigating disparate websites, and instead, accessing all necessary information through a single, intuitive portal. Additionally, MERGE implemented a two-step authentication process for employees to ensure enhanced security. 

 

MERGE's innovative approach and expertise in Sitecore empowered the client to transform its internal communication landscape. "The Hub" is a testament to what's possible when strategic vision meets cutting-edge technology, setting a new standard for internal communications in the healthcare sector.