Our experience strategy and design solutions and services

Experiences that matter

Meaningful interactions inspire customer loyalty - and it starts with empathy. Our experience team strives to understand the people at the heart of your customer journey. By mapping all the touchpoints where a customer might interact with your brand, we build unified, seamless, and integrated customer experiences.

Our core creative offerings

Customer acquisition and engagement

Build trust that lasts with a strategy that attracts and converts new customers - and nurtures the ones you have.

Personalized CX and journey orchestration

Create tailored interactions thanks to a customer journey mapped across every touchpoint, enabled by real-time data and AI.

Omnichannel experience design

Unify your brand presence with a seamless, consistent customer experience across all channels.

Brand relevance

Stay top of mind with practices that align your customers’ needs with your products and services.

Explore our solutions

Solutions overview

Content Creation and Storytelling

Experience

Media Planning

Omnichannel Orchestration

Platforms

Public Relations

Strategy and Development

Solutions overview

Recent work

All work

Subway

Refreshing the Eat Fresh Experience

Subway® needed a made-to-order strategy for their consumer purchase journey in 20k+ locations. Whether in line or online, we loaded our Footlong strategy with smart insights, balanced creative, and deep understanding of the modern consumer to refresh the experience and accelerate growth for the brand.

Baptist Health South Florida

Reimagining an Enterprise Digital Experience Platform

MERGE has partnered with Baptist Health South Florida since 2008 to craft their digital experience platform and leverage a multilingual approach.

Launching the World's Best TV in Retail

LG Home Electronics Retail Experience Wall

Our clients

Work with an agency that’s Built Different.

MERGE is Built Different to deliver storytelling through technology. Let’s talk about how a human approach to data-driven marketing can elevate your brand, captivate customers, and change lives.

Let’s connect