MERGE Insights

CAA's No Surprise Act

Is your health insurance customer experience ready?

BY: PRIYAMA BARUA, VP, CUSTOMER EXPERIENCE STRATEGY + ANASTASIA FIELDS, CUSTOMER EXPERIENCE STRATEGIST

The No Surprise Act in the Consolidated Appropriations Act will mean significant changes to how health insurance companies engage with their members. With a January 2022 deadline looming on the horizon, here are some helpful tips from MERGE’s Customer Experience Strategy team to help you prepare and act. Read how health plans can ensure a seamless member experience while enacting the changes, and the potential to go beyond the basic requirements.

 

Click here to download the white paper.