The No Surprise Act in the Consolidated Appropriations Act will mean significant changes to how health insurance companies engage with their members. With a January 2022 deadline looming on the horizon, here are some helpful tips from MERGE’s Customer Experience Strategy team to help you prepare and act. Read how health plans can ensure a seamless member experience while enacting the changes, and the potential to go beyond the basic requirements.
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Ready to transform your brand's impact in the healthcare marketplace? Connect with the team of healthcare insurance marketing experts at MERGE to elevate your brand and build lasting loyalty.