Patient Retention

Earn patient loyalty through meaningful relationship building

Improve Patient Retention and Reduce Attrition

Ensuring your established patients have consistently positive experiences is often times easier than gaining new patients - and building new relationships. But we all know that every encounter can affect these sometimes fragile relationships - with established, new and referred patients. Knowing the right strategies to boost patient retention is foundational to what we do at MERGE - keeping your healthcare organization progressing in the right direction for continuous growth.

Let’s talk about your patient retention challenges

Positive Touchpoints Define Patient Retention

Providers have to continuously earn and retain each patient's business - not only with personal interactions but also through 24/7 access to your digital front door. Every touchpoint is an opportunity for success or failure. With decades of experience in the healthcare landscape, we know how to keep interactions impactful - and turn negatives to positives. Always using a consumer-focused approach, MERGE has the healthcare expertise to navigate the pitfalls and opportunities to increase your patient retention.

Learn how to empower patients throughout the continuum

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Access

Empower patients through improved access and experiences

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Acquisition

Acquire new patients through positive touchpoints

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Transformation

Propel digital transformation with impactful strategy, insights & results